DO YOU SHIP WORLDWIDE?
Yes, we do.
I RESIDE IN IRELAND, SO, CAN I PICKUP?
Pickup is on weekends, venue and time will be communicated once your order(s) have been processed (usually within 24-48hours after receipt of payment). PLEASE NOTE: We keep to the pickup time.
SHIPPING POLICY
Once we receive your order/payment, your order will be processed and shipped within 24-48hours, please, check delivery time frame when checking out.
Please, ensure your address and contact details are correctly stated during checkout, as the courier will only deliver to the address specified. NaRa Casuals, will not be held liable for any mistakes in a customer’s delivery details, if an incorrect address was entered during checkout.
The courier is responsible for delivering the item to you and you can track your shipment. Please note, we cannot control their delivery time, but, we’ll work with them to ensure they deliver within the time frame, stated during checkout.
The same applies to Customs delays with international deliveries; we cannot control your country’s Customs and how long they take to release your item.
Please note, we'll not be held responsible for items that are lost in transit, or not delivered.
Once the item is handed to the courier company, it becomes their responsibility. It is also the sole responsibility of the customer to contact the courier company directly, with their tracking number for concerns relating to non/late delivery. We'll also contact them on your behalf, once it is brought to our notice, but, we will not be held responsible.
SHIPPING FEE: Shipping fee is based on 1KG weight. Please note, accessories (BANGLES/BRACELETS/EARRINGS) and some clothes, are less than 1KG, if that's all you want, please contact us for a more affordable/reduced shipping fee.
DO YOU OFFER RETURNS?
We offer returns/exchange on non sale items, if they come with factory defect (which is rare), or if you made mistake with your size, provided the item is returned to us intact; that is, unused, unworn, unwashed, with tags, no fragrance, no makeup stains, deodorant, etc, basically, your item must be in the same condition you received it and in its original packaging. The receipt or proof of payment must be attached. Returns within Ireland is within 4 days after receiving the item(s). Outside Ireland is 12 days.
As part of our Return Policy, if you meet the above Return criteria, to qualify for full refund (shipping fee excluded), any gift sent with your order as part of a promotion, must be returned along with the purchased item, to qualify for a full refund. Please note, that, if your shipping fee was waived (thanks to free shipping promotion), the shipping fee will be deducted from your refund.
To start a return process, please contact us at [email protected] , within 24hours after receipt of your item(s) and if your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return, will not be accepted. NaRa Casuals, reserve the right to accept or reject a refund or exchange request.
You will be notified within 24-48hours upon receipt of your items. We will inspect and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, we will send you proof of this. Please remember it can take some time for your bank or credit card company to process and post the refund.
Please note: In some cases where a return or exchange is not possible due to distance and we made mistakes with your order,or as a result of factory defect (which is rare), such an item will be given to you at a discount, we will give you store credit.
DAMAGES/SIZES/EXCHANGE...
Please inspect your order upon receipt and contact us immediately, within 24hour, if need be. We can swap items if they come with factory defect, or if you provide wrong size (provided they are returned in the same way they were sent; no stains, fragrance, untag, makeup stains, unworn, unwashed, no deodorant smell/stain, in its original package(s). PLEASE, kindly purchase your size, as logistics will be on you. You can contact us via email; [email protected] .